Privacy & Data Protection Policy
This
Data Protection Notice (“Notice”) sets out the basis which Rainbow Care (“we”,
“us”, or “our”) may collect, use, disclose or otherwise process personal data
of our customers in accordance with the Personal Data Protection Act (“PDPA”).
This Notice applies to personal data in our possession or under our control,
including personal data in the possession of organisations which we have
engaged to collect, use, disclose or process personal data for our purposes.
PERSONAL DATA
1.
As used in this Notice:
“customer” means an individual who (a) has contacted us through
any means to find out more about any goods or services we provide, or (b) may,
or has, entered into a contract with us for the supply of any goods or services
by us; and
“personal data” means data, whether true or not, about a customer who
can be identified: (a) from that data; or (b) from that data and other
information to which we have or are likely to have access.
2. Depending on the nature of your interaction with us, some examples of
personal data which we may collect from you include your name, contact
information such as your address, email address or telephone number,
nationality, gender, date of birth, marital status, photographs and other
audio-visual information, employment information and financial information such
as credit card numbers, debit card numbers or bank account information.
3. Other terms used in this Notice shall have the meanings given to them in the
PDPA (where the context so permits).
COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA
4. We generally do not collect
your personal data unless (a) it is provided to us voluntarily by you directly
or via third party who has been duly authorised by you to disclose your
personal data to us (your “authorised representative”) after (i) you (or your
authorised representative) have been notified of the purposes for which the
data is collected, and (ii) you (or your authorised representative) have
provided written consent to the collection and usage of your personal data for
those purposes, or (b) collection and use of personal data without consent is
permitted or required by the PDPA or other laws. We shall seek your consent
before collecting any additional personal data and before using your personal
data for a purpose which has not been notified to you (except where permitted
or authorised by law).
5. We may collect and use your personal data for any or all of the following
purposes:
(a) performing obligations in the course of or in connection with our provision
of the goods and/or services requested by you;
(b) verifying your identity;
(c)
responding to, handling, and processing queries, requests, applications,
complaints, and feedback from you;
(d)
managing your relationship with us;
(e)
processing payment or credit transactions;
(f)
sending your marketing information about our goods or services including
notifying you of our marketing events, initiatives and promotions, lucky draws,
membership and rewards schemes and other promotions;
(g)
complying with any applicable laws, regulations, codes of practice, guidelines,
or rules, or to assist in law enforcement and investigations conducted by any
governmental and/or regulatory authority;
(h)
any other purposes for which you have provided the information;
(i)
transmitting to any unaffiliated third parties including our third-party
service providers and agents, and relevant governmental and/or regulatory
authorities, whether in Singapore or abroad, for the aforementioned purposes;
and
(j)
any other incidental business purposes related to or in connection with the
above.
6. We may disclose your personal data:
(a) where such disclosure is required for performing obligations in the course
of or in connection with our provision of the goods or services requested by
you; or
(b) to third party service providers, agents and other organisations we have
engaged to perform any of the functions listed in clause 5 above for us.
7. The purposes listed in the above clauses may continue to apply even in
situations where your relationship with us (for example, pursuant to a
contract) has been terminated or altered in any way, for a reasonable period
thereafter (including, where applicable, a period to enable us to enforce our
rights under any contract with you).
COOKIES AND OTHER TECHNOLOGIES
8. A cookie is a
small file which seeks permission to be placed on your computer's hard drive.
Once agreed, the file is added and the cookie assists us in analysing web
traffic. Cookies allow web applications to respond to you as an individual. The
web application can tailor its operations to your needs, likes and dislikes by
gathering and understanding information about your preferences. We only use
this information for statistical analysis purposes.
9. Overall,
cookies help us provide you with a better website, by enabling us to monitor
which pages you find useful and which you do not. A cookie is in no way gives
us access to your computer or any information about you, other than the data
you choose to share with us.
Links
To Third Party Sites
10.
The Site may contain third party website links such as third-party payment
system providers that are not affiliated with, owned or operated by Rainbow
Care. Customers are encouraged to review the terms and conditions and privacy
policies prior to using and/or disclosing personal data. Rainbow Care shall not
be held responsible for all liabilities arising from the use of these
third-party websites.
WITHDRAWING YOUR CONSENT
11.
The consent that you provide for the collection, use and disclosure of your
personal data will remain valid until such time it is being withdrawn by you in
writing. You may withdraw consent and request us to stop using and/or
disclosing your personal data for any or all of the purposes listed above by
submitting your request via email to Rainbow Care at: sales@rainbowcare.com.sg
12.
Upon receipt of your written request to withdraw your consent, we may require
reasonable time (depending on the complexity of the request and its impact on
our relationship with you) for your request to be processed and for us to
notify you of the consequences of us acceding to the same, including any legal
consequences which may affect your rights and liabilities to us. In general, we
shall seek to process your request within ten (10) business days of receiving
it.
13. Whilst we respect your decision to withdraw your consent, please note that
depending on the nature and scope of your request, we may not be in a position
to continue providing our goods or services to you and we shall, in such
circumstances, notify you before completing the processing of your request.
Should you decide to cancel your withdrawal of consent, please inform us in
writing in the manner described in clause 8 above.
14. Please note that withdrawing consent does not affect our right to continue
to collect, use and disclose personal data where such collection, use and
disclose without consent is permitted or required under applicable laws.
ACCESS TO AND CORRECTION OF PERSONAL DATA
15. If you wish to make (a) an
access request for access to a copy of the personal data which we hold about
you or information about the ways in which we use or disclose your personal
data, or (b) a correction request to correct or update any of your personal
data which we hold about you, you may submit your request via email to Rainbow
Care at sales@rainbow.com.sg
16. Please note that a reasonable fee may be charged for an access request. If
so, we will inform you of the fee before processing your request.
17. We will respond to your request as soon as reasonably possible. Should we
not be able to respond to your request within thirty (30) days after receiving
your request, we will inform you in writing within thirty (30) days of the time
by which we will be able to respond to your request. If we are unable to
provide you with any personal data or to make a correction requested by you, we
shall generally inform you of the reasons why we are unable to do so (except
where we are not required to do so under the PDPA).
PROTECTION OF PERSONAL DATA
18. To safeguard your personal
data from unauthorised access, collection, use, disclosure, copying,
modification, disposal or similar risks, we have introduced appropriate
administrative, physical and technical measures such as up-to-date antivirus
protection, encryption and the use of privacy filters to secure all storage and
transmission of personal data by us, and disclosing personal data both
internally and to our authorised third party service providers and agents only
on a need-to-know basis.
19. You should be aware, however, that no method of transmission over the
Internet or method of electronic storage is completely secure. While security
cannot be guaranteed, we strive to protect the security of your information and
are constantly reviewing and enhancing our information security measures.
ACCURACY OF PERSONAL DATA
20. We generally rely on personal
data provided by you (or your authorised representative). In order to ensure
that your personal data is current, complete and accurate, please update us if
there are changes to your personal data by informing Rainbow Care via email at sales@rainbowcare.com.sg
RETENTION OF PERSONAL DATA
21. We may retain your personal
data for as long as it is necessary to fulfil the purpose for which it was
collected, or as required or permitted by applicable laws.
22. We will cease to retain your personal data, or remove the means by which
the data can be associated with you, as soon as it is reasonable to assume that
such retention no longer serves the purpose for which the personal data was
collected, and is no longer necessary for legal or business purposes.
TRANSFERS OF PERSONAL DATA OUTSIDE OF SINGAPORE
23. We generally do not transfer
your personal data to countries outside of Singapore. However, if we do so, we
will obtain your consent for the transfer to be made and we will take steps to
ensure that your personal data continues to receive a standard of protection
that is at least comparable to that provided under the PDPA.
COPYRIGHT INFORMATION
24. This website and its content is copyright of Rainbow Care - © Rainbow Care.
All rights reserved.
Aside
from the following indicated conditions, any redistribution or reproduction of
the content, be it in part of in full, is prohibited:
(a)
Content may be printed and/or downloaded to a local hard disk extracts for personal
and non-commercial use only.
(b)
Content may be shared with individual third parties for their personal use,
only if you acknowledge the website as the source of the material.
EFFECT OF NOTICE AND CHANGES TO NOTICE
25.
This Notice applies in conjunction with any other notices, contractual clauses
and consent clauses that apply in relation to the collection, use and
disclosure of your personal data by us.
26. We may revise this Notice from time to time without any prior notice. You
may determine if any such revision has taken place by referring to the date on
which this Notice was last updated. Your continued use of our services
constitutes your acknowledgement and acceptance of such changes.
Effective
date: [28/8/2020]
Last updated: [28/8/2020]
